Saturday, June 1, 2013

CRM, ERP, and Productivity Software

Businesses and nonprofits will increase their spending a little bit on enterprise applications this year and next. Gartner's IT spending study reported in the March 22, 2013 issue of Processor magazine that spending will be flat in the US, Canada, and Western Europe. The bulk of the spending increases will happen in Latin America, Eastern Europe, and Asia.

The three hot applications that Gartner identified for increased spending on enterprise software in 2013 are:
  • Customer Relationship Management (CRM) or contact management applications
  • Enterprise Resource Planning (ERP) software that helps businesses manage everything from sales and manufacturing to accounting
  • Productivity tools, both personal and office
In the same issue of Processor magazine, we learn that IDC's latest "Worldwide Black Book" report found that IT spending increased 5.9 percent in 2012. The magazine didn't report the split among hardware, software, and services. But a spending increase of nearly six percent in today's turbulent economy should be encouraging to those of us in the software development industry.

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