Wednesday, June 17, 2015
Solve Software Customers'
Don't pass the responsibility to solve a customer's problem to another employee, the author tells us, or you'll risk the ball being dropped.
The typical one-person independent software vendor (microISV) doesn't have another employee to pass the problem to. I think Donnelly would advise us to take care of the problem ourselves, quickly, so it doesn't get dropped. That's why the author named the chapter that discusses this topic "Hand-Offs Only Work in Football."
Donnelly also quotes Lau Tzu on a related topic: "If you ever live in a country run by a committee, be on the committee."